Privacy policy

Privacy Policy for Yekpay Services

Effective Date: January 29, 2017

Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Yekpay website and all related sites, applications, services and tools regardless of how you access or use them.


Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “YekpaY Services”). This Privacy Policy is intended to govern the use of YekpaY Services by our users (including, without limitation those who use the YekpaY Services in the course of their trade or business) unless otherwise agreed through contract. We may amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the 'Policy Updates' page of our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

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Collection of Personal Information

Required Information: To open a Yekpay account or use the Yekpay Services, you must provide your name, address, phone number, and email address. In order to make payments through the Yekpay Services, you must provide IBAN and SWIFT code. We just collect IBAN and SWIFT code nd we don’t have access to your card number and your other bank account information.We will also require other commercial and/or identification information if you send or receive certain high-value transactions or high overall payment volumes through the Yekpay Services or as is otherwise required in order for us to comply with our anti-money laundering obligations under European law.

Using your device: When you use Yekpay Services using any device (whether connected to Yekpay wirelessly or by a fixed line or otherwise), we may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data in order to provide Yekpay Services.

Loyalty Information: If we allow you to link your membership of an eligible loyalty scheme to your account, we may require you to provide to us your loyalty scheme membership ID.

Transaction Information: When you use the Yekpay Services to send money to someone else or request money from someone else, we ask you to provide information related to that transaction. This information includes the amount and type of the transaction (purchase of goods, purchase of services, or simple money transfer), other purchase details and the email address, or phone number of the third party. Also, when you send money to another Yekpay customer, you may be asked to provide personal details to that customer to complete the transaction. Those details may also be passed on to us from that customer. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your Yekpay account or use the Yekpay Services, in order to help detect possible instances of unauthorised transactions.

Information About You From Third Parties: In order to protect all our customers against potential fraud, we verify the information you provide with Payment Processors and/or Credit Reference and Fraud Agencies. In the course of such verification, we receive personally identifiable information about you from such services.

If you send or receive high overall payment volumes through the Yekpay Services, or if as a merchant have limited selling history, in some circumstances we will conduct a background check on your business by obtaining information about you and your business, and potentially (if legally permitted) also about your directors, shareholders and partners, from a credit reference or fraud agency. If you owe us money, we may conduct a credit check on you by obtaining additional information about you from a credit reference or fraud agency, to the extent permitted by law. Yekpay, at its sole discretion, reserves the right to periodically retrieve and review a business and/or consumer credit report supplied by such credit reference or fraud agency for any account, and reserves the right to close an account based on information obtained during this credit review process.

If you use your Yekpay account to sell items, we may also collect public information about your business and your behaviour on social media platforms (such as the e-mail address and the number of “likes” and “followers”), to the extent relevant to confirm an assessment of your transactions and/or your business, including its size and the size of its customer base.

Information About You from Other Sources: We may also collect information about you from other sources, including from members of Yekpay’s corporate family, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole)

Additional Verification: If we cannot verify the information that you provide, or if you request a withdrawal by cheque to an address other than your verified credit

card billing address, we may ask you to upload or send us additional information by fax (such as your driving licence, credit card statement, and/or a recent utility bill, or other information linking you to the applicable address), or to answer additional questions online to help verify your information.

Website Traffic Information: Because of the way Internet communication standards work, when you arrive at or leave the Yekpay website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.

Cookies, Web Beacons, Local Storage and Similar Technologies: When you access our website or use Yekpay Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, 'Flash cookies,' or other local storage provided by your browser or associated applications (collectively 'Cookies'). We use Cookies to recognise you as a customer, customise Yekpay Services, content and advertising, measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and to promote trust and safety across our sites and Yekpay Services.

You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Yekpay Services

For more detailed information on our use of these technologies, please see our policy on Cookies, Web Beacons, and Similar Technologies.

Communications: When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.

Questionnaires, Surveys, Sweepstakes and Profile Data: From time to time, we offer optional questionnaires, surveys and sweepstakes to our users for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users in these questionnaires, surveys, and sweepstakes, the users will be given notice of how the information will be used prior to their participation in the survey, questionnaire or sweepstake.

Account Information: For the purposes of this Privacy Policy, account information (“Account Information”) includes without limitation: name, address, email address, phone number, username, photograph, IP address, device ID, geolocation information, account numbers, account types, details of funding instruments associated with the account, details of payment transactions, details of commercial transactions, customer statements and reports, account preferences, details of identity collected as part of our 'know your customer' checks on you, and customer correspondence.

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How We Use the Personal Information We Collect

Internal Uses: We collect, store and process your information on servers located in EU and elsewhere in the world where Yekpay facilities are located. Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  • process transactions and provide the Yekpay Services;
  • verify your identity, including during account creation and password reset processes;
  • resolve disputes, collect fees, and troubleshoot problems;
  • manage risk, or to detect, prevent, and/or remediate fraud or other potentially illegal or prohibited activities;
  • detect, prevent or remediate violations of policies or applicable user agreements;
  • provide you with customer support services;
  • improve the Yekpay Services by customising your user experience;
  • measure the performance of the Yekpay Services and improve their content and layout;
  • manage and protect our information technology infrastructure;
  • provide targeted marketing and advertising, provide service updates, and deliver promotional offers based on the communication preferences you have defined for your Yekpay account (please refer to the section 'Our Contact with Yekpay Customers' below) and your activities when using the Yekpay Services;

Questionnaires, Sweepstakes, Surveys and Profile Data: If you choose to answer our optional questionnaires or surveys, we may use such information to improve Yekpay Services, send you marketing or advertising information, manage the sweepstakes, or as otherwise explained in detail in the survey itself.

Our Contact with Yekpay Customers: We communicate with our users on a regular basis via email to provide requested services. We also communicate with our users by phone to:

  • resolve customer complaints or claims made by users via the Yekpay Services;
  • respond to requests for customer service;
  • inform users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
  • confirm information concerning a user's identity, business or account activity;
  • carry out collection activities;
  • conduct customer surveys;
  • investigate suspicious transactions.

We use your email or physical address to confirm your opening of a Yekpay account, to send you notice of payments that you send or receive through Yekpay (including referral payments described below), to send you information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your email address to send you other types of communications that you can control, including 'News from Yekpay', auction tips, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications at any time, by logging in to your account and selecting setting panel.

We may communicate with you as described above by SMS (and SMS will be treated as an email for the purpose of managing your Communication Preferences).

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.

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We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your personal information with information we collect from other companies and use it to improve and personalize YekpaY Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Setting panel and updating your preferences, or by following the directions that may be provided within the communication or advertisement.

We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.

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How We Use Cookies and Similar Technologies

When you access our website or use Yekpay Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, 'Flash cookies,' or other local storage provided by your browser or associated applications (collectively 'Cookies'). We use these technologies to recognize you as a customer; customize YekpaY Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and Yekpay Services.

You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and Yekpay Services.

Do Not Track: Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.

For more detailed information on our use of these technologies, please see our policy on Cookies, Web Beacons, and Similar Technologies.

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How We Protect and Store Personal Information

Throughout this Privacy Policy, we use the term 'personal information' to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in North America, Asia, Europe and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

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When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. To facilitate dispute resolution, we may provide a buyer with the seller’s address so that goods can be returned to the seller. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is against our policies and constitutes a violation of our User Agreement.

If someone is sending you money and enters your email address or phone number, we will provide them your registered name so they can verify they are sending the money to the correct account.

We work with third parties, including merchants, to enable them to accept or send payments from or to you using YekpaY. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a YekpaY customer and that YekpaY as a form of payment can be enabled, or to send you notification of payment status. Also, if you request that we validate your status as a Yekpay customer with a third party, we will do so.

If you link your loyalty or gift card of a Yekpay merchant to your account, we may share your card number with that merchant when you pay using Yekpay.

Please note that merchants, sellers, and users you buy from or contract with have their own privacy policies, and although Yekpay’s user agreement does not allow the other transacting party to use this information for anything other than providing Yekpay Services, Yekpay is not responsible for their actions, including their information protection practices.

Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using Yekpay, or with the third parties that offer or use Yekpay Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.

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How We Share Personal Information with Other Third Parties

We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:

  • Members of the Yekpay corporate family, such as Yekpay Credit, to provide joint content, products, and services (such as registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services, and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services. Financial institutions that we partner with to jointly create and offer a product. These financial institutions may only use this information to market Yekpay-related products, unless you have given consent for other uses.
  • Credit bureaus and collection agencies to report account information, as permitted by law.
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having Yekpay close your Yekpay Account due to your breach of the Yekpay User Agreement).
  • Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to YekpaY or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
  • Other unaffiliated third parties, for the following purposes:
    • Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk. For example, if you use the Yekpay Services to buy or sell goods using eBay Inc. or its affiliates (“eBay”), we may share account information in order to help protect your accounts from fraudulent activity, alert you if we detect such fraudulent activity on your accounts, or evaluate credit risk.
      As part of our fraud prevention and risk management efforts, we also may share necessary account information with eBay in cases where YekpaY has placed a hold or other restriction on your account based on disputes, claims, chargebacks or other scenarios regarding the sale or purchase of goods. Also, as part of our fraud prevention and risk management efforts, we may share account information with eBay to enable them to operate their programs for evaluating buyers or sellers.
    • Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional).
    • Shipping: in connection with shipping and related services for purchases made using Yekpay.
    • Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.
    • Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

If you open a Yekpay account directly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a YekpaY website) will be shared with the owner of the third party website or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with personal information. Yekpay is not responsible for the content or information practices of such third parties.

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Using Log In with Yekpay

Log In with Yekpay is a tool we’ve developed to improve your Internet experience. Log In with Yekpay allows you to streamline and simplify the account creation and login process when using third-party websites, and it allows these websites to enhance your experience on their sites. Instead of creating multiple usernames and passwords for each website you visit, Log In with YekpaY allows you to sign in to a participating website using your existing YekpaY login information. When you use Log In with YekpaY, you agree that YekpaY can share the information listed on the Log In with YekpaY consent screen or in your Log In with YekpaY account settings with the participating website. Information you allow YekpaY to share with these third-party websites is subject to each third-party’s terms of service and privacy agreement, so you are encouraged to review their policies.

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How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account through the YekpaY website. If you close your YekpaY account, we will mark your account in our database as 'Closed,' but may retain personal information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.

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How You Can Contact Us about Privacy Questions

If you have questions or concerns regarding this Privacy Policy, you should contact us by sending email to

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